Refund Policy — Teachmatic
Effective Date: 28 September 2026
Last Updated: 28 September 2026
Overview
Teachmatic is a white-label Learning Management System (LMS) owned and operated by Kare Logix (Private) Limited, a software company registered in Pakistan.
Legal Entity: Kare Logix (Private) Limited
Address: 629 / F2, WAPDA Town, Lahore, Punjab, Pakistan
Email: [email protected]
Phone: +92 300 1117444
Website: kare-logix.com
This Refund Policy governs all purchases made on platforms powered by Teachmatic software. By making a purchase, you agree to the terms below.
1. Digital Content — General Principle
Because our courses and bundles are digital products that are immediately accessible upon payment confirmation, all sales are generally considered final. We do not offer refunds simply because a user changed their mind or no longer wishes to use the Platform.
2. Eligibility for a Refund
A refund may be granted at our sole discretion in the following circumstances:
2.1 Duplicate Payment
If you were charged more than once for the same order due to a technical error, we will refund the duplicate charge in full.
2.2 Payment Not Reflected
If your payment was deducted but your access was not activated within 48 hours, and you have provided valid proof of payment (bank receipt, transaction ID), we will either activate your access immediately or issue a full refund.
2.3 Course Not as Described
If the course you purchased is materially different from its description on the platform (e.g., the primary content is missing or inaccessible), you may request a refund within 7 days of purchase. We will review the claim and, if valid, issue a full refund.
2.4 Technical Issues
If a documented technical fault on our end permanently prevents you from accessing content you have paid for, and we are unable to resolve it within a reasonable timeframe, a full or partial refund will be issued.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
| Situation | Reason |
|---|---|
| You have watched more than 20% of the course content | Substantial benefit has been received |
| You purchased the wrong course | Please review course details before purchasing |
| You no longer have time to complete the course | Personal scheduling is not our responsibility |
| Dissatisfaction with teaching style | Content descriptions are provided before purchase |
| Your access was suspended due to a policy violation | Terms of Use breach |
| Requests made after 7 days of purchase | Outside refund window |
4. Bundles & Subscriptions
- Bundles: Refund eligibility applies to the bundle as a whole. If any individual course in the bundle has been substantially accessed (>20% viewed), the bundle is non-refundable.
- Subscriptions: If a subscription has been activated and content accessed, refunds are not available for the current billing period. You may cancel to prevent future charges.
5. How to Request a Refund
To initiate a refund request:
- Email us at [email protected] with the subject line:
Refund Request — [Your Order ID] - Include:
- Your full name and registered email address
- Order ID / transaction reference
- Reason for the refund request
- Supporting evidence (if applicable: bank receipt, screenshot of issue)
We will acknowledge your request within 2 business days and provide a decision within 5 business days.
6. Refund Processing
| Payment Method | Refund Timeline |
|---|---|
| Online payment gateway | 5–10 business days (subject to gateway processing times) |
| Manual bank transfer | 3–7 business days (to original bank account) |
Refunds are issued to the original payment method only. We do not offer cash refunds or transfers to a different account.
7. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, your account will be suspended pending investigation. We encourage you to contact us directly — we are committed to resolving genuine issues quickly.
8. Changes to This Policy
We may update this Refund Policy at any time. The revised policy will be posted with an updated effective date. Purchases made before a policy change remain subject to the policy in effect at the time of purchase.
9. Contact
For refund requests and inquiries:
Kare Logix (Private) Limited
629 / F2, WAPDA Town, Lahore, Punjab, Pakistan
📧 [email protected]
📞 +92 300 1117444
🌐 kare-logix.com
Teachmatic is a product of Kare Logix (Private) Limited. This policy applies to all platforms powered by Teachmatic software.